Privacy Policy

Last updated: 17/01/2026

1. Introduction

Caravan Compare ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our caravan matching service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Complete our quiz
• Request a quote from manufacturers
• Contact us for support
• Subscribe to our newsletter

This may include:

• Name and contact information (email, phone number)
• Quiz responses about your caravan preferences
• Messages or enquiries you send to manufacturers

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and general location data
• Pages viewed and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Match you with suitable caravan options based on your quiz responses
• Forward your quote requests to relevant manufacturers
• Send confirmation emails about your quote requests
• Improve our matching algorithm and user experience
• Respond to your questions and provide customer support
• Send marketing communications (only if you've opted in)
• Analyze usage patterns to improve our services

4. Information Sharing and Disclosure

We may share your information with:

• Caravan Manufacturers: When you request a quote, we share your contact information and quiz responses with the relevant manufacturer(s) so they can provide you with personalized information and pricing.
• Service Providers: Third-party companies that help us operate our website and provide services (e.g., email delivery, hosting, analytics).
• Legal Requirements: When required by law or to protect our rights, safety, or property.

We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand user behavior. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to manufacturer websites and other third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Quote request data is typically retained for 24 months for service improvement purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: privacy@caravans-made-easy.com
Address: [Your Business Address]